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Frequently Asked Questions
What logistics and transportation services do you provide?
We offer a full range of international logistics services, including Air Freight, Sea Freight, Express delivery, Railway Freight, and specialized Amazon FBA services (DDU/DDP).
How do you ensure the quality and safety of my cargo?
We maintain strict quality control by providing pre-production samples and conducting comprehensive final inspections before every shipment to ensure all goods meet requirements.
What are the accepted delivery terms for international shipping?
We support a variety of international trade terms including FOB, CIF, EXW, FCA, DDP, DDU, Express Delivery, and DAF to suit your business needs.
Which payment methods and currencies do you accept?
We accept multiple currencies including USD, EUR, JPY, CAD, AUD, HKD, GBP, and CNY. Accepted payment types include T/T, L/C, Credit Card, PayPal, Western Union, and Escrow.
What languages does your customer service team support?
Our professional team can communicate in English, Chinese, Spanish, Japanese, Portuguese, German, Arabic, French, Russian, Korean, Hindi, and Italian to ensure smooth global cooperation.
Do you offer warehousing or value-added services?
Yes, we provide 15 days of free storage in our warehouses, along with professional repackaging services and multimodal transportation solutions tailored to your specific requirements.
AeroLoad Logistics
